1. Data controller

Data controller:Shijiazhuang Benchun Trading Co., Ltd.

Address:Room 10-403, No. 266 Tianshan Street, High-tech Zone, Shijiazhuang City, Hebei Province

Privacy inquiries:info@benchunenv.com

Phone:+86 13603215080

If you have questions about this Privacy Policy or how we handle personal information, please contact us through the details above.

2. Data we collect

2.1 Information you provide

When you submit a contact form, inquiry, or technical question, we may collect:

• Your name;
• Your company name;
• Your email address;
• Your phone number;
• Your inquiry, message, and technical requirements; and
• Drawings, files, or other attachments you choose to upload.

Please do not upload sensitive personal information that is not needed for your inquiry.

2.2 Automatically generated information

When you visit this website, our servers or website systems may record:

• Your IP address;
• Browser and device type;
• Date and time of access;
• Page addresses and basic activity logs; and
• Information needed to secure the website and troubleshoot problems.

The information actually collected depends on the configuration of our hosting, security, and website management systems.

2.3 Cookies and analytics information

This website uses strictly necessary cookies tokeente_cookie_consentrecord your privacy choices for approximately 182 days.

After you consent, this website may use first-party analytics storage, including:

• uniqueVisitorDay；
• accessNumber; and
• Page address, page name, device type, language, visit count, and time spent on the page.

Analytics are off by default. You can reject or withdraw analytics consent at any time through Cookie Settings in the website footer. For details, see the Cookie Settings panel and the information shown there. After you consent, analytics may also store a random visitor identifier locally to link visit records; the identifier is deleted when you withdraw consent.

3. Purposes and legal bases

We use personal information for the following purposes:

• Replying to your inquiries and quotation requests;
• Selecting suitable products;
• Preparing quotations and technical proposals;
• Reviewing drawings and other attachments you provide;
• Taking steps at your request before entering into a contract, or performing a contract;
• Improving our website and customer service;
• Maintaining website security and preventing misuse; and
• Meeting legal, accounting, and tax obligations.

Depending on the circumstances, processing inquiry information is generally based on your request, steps taken at your request before entering into a contract, contract performance, our legitimate interest in responding to business inquiries, or a legal obligation. Optional website analytics are processed only after you consent.

You may reject analytics without affecting your basic use of the website or your ability to submit an inquiry.

4. Information sharing and international transfers

To fulfill the purposes described in this Privacy Policy, we may share personal information where necessary with:

• Authorized employees;
• Website hosting, file storage, and inquiry management providers; and
• Technical support, email, and communications providers.

The inquiry and attachment features on this website currently operate through a website management platform. Specific providers may process data on our behalf as service providers. We authorize only providers bound by appropriate confidentiality, security, and data protection obligations.

When you voluntarily use WhatsApp, email, social media, or other external services, the relevant information may also be processed by those providers. Their processing is governed by their own privacy policies.

We are based in China, and some information may be processed outside the European Economic Area. If the GDPR applies and a restricted international transfer occurs, we will use an applicable lawful transfer mechanism and, where needed, appropriate supplementary safeguards such as an adequacy decision, EU Standard Contractual Clauses, or another legally recognized mechanism.

5. Retention period

Unless the law requires or permits a longer period, we retain personal information only for as long as needed for the purpose for which it was collected:

• Inquiry and contact information:Usually for no more than 24 months from our last contact;
• Drawings and attachments:Usually for no more than 12 months after the inquiry is closed, unless business or legal requirements call for longer retention;
• Necessary security logs:Retained as required by hosting and security management; and
• Cookie consent records:Retained for approximately 182 days, or until you reset your privacy choices.

After the applicable period, we will delete, anonymize, or securely destroy the information, unless continued retention is required by law, needed to establish or defend legal claims, or necessary for an ongoing business relationship.

6. Your rights

To the extent allowed by applicable law, you may request:

• Access to your personal information;
• Correction of inaccurate or incomplete personal information;
• Deletion of your personal information;
• Restriction of or objection to certain processing activities;
• Your personal information in a portable format; and
• Withdrawal of consent where processing is based on your consent.

Please send requests through the email address info@benchunenv.com. We may ask for information reasonably necessary to verify your identity and prevent unauthorized disclosure of personal information. We will respond within the period required by applicable law.

If you believe we have violated applicable data protection law, you may lodge a complaint with the personal information protection authority in the country or region where you live or work, or where you believe the violation occurred.

7. Information security

We use reasonable technical and organizational measures to protect personal information, including HTTPS encryption in transit, access controls, system security management, and backup protection.

No method of transmitting or storing information over the internet can be guaranteed to be completely secure. If a personal information security incident occurs and applicable law requires notice, we will take appropriate remedial and notification measures.

8. Children

This website is primarily intended for business customers and professional users. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

9. Changes to this policy

We may update this Privacy Policy when our website features, service providers, or legal requirements change. The updated version will be published on this page with a revised Last updated date.